How it works
Tap on, ride, tap off, recharge. Here's exactly what happens at the gate, the on-board reader, the open-air post -- and how to top up.
Hold your mobl.city card -- or your phone -- flat against the reader until you see the green check and hear the confirmation tone. This starts your journey. On buses and trams the reader is by the door; on rail it's a station validator.
It takes under a third of a second. No app to open, nothing to scan.
At gated rail stations, tap the target on top of the gate. A valid card with enough balance turns the paddles green and they open instantly. Walk straight through -- the gate closes behind you.
If the paddles stay red, your card needs a recharge. Any station kiosk can top it up in seconds.
Fare gates are on the mobl.city hardware roadmap -- your network will start with on-board validators and kiosks.
Many stops have no gates at all. Look for a free-standing mobl.city post on the platform -- a slim pillar with a reader at chest height. Tap on when you arrive and tap off before you leave, exactly as you would at a gate.
Posts are lit and marked with the mobl.city logo so they're easy to spot, day or night.
Free-standing posts are on the mobl.city hardware roadmap -- your network will start with on-board validators and kiosks.
Always tap off at the end of your trip. The fare engine measures the zones you actually travelled and charges the exact amount -- then applies the daily cap so you're never charged more than a day pass.
Forget to tap off? You may be charged a maximum-journey fare. Tap off and it's sorted automatically next time.
Keep riding
Top up whenever it suits you. Money lands on your card within a few seconds.
Open the mobl.city app, choose a card, tap Reload, pick an amount and pay with Google Pay or a saved card. Done before your bus arrives.
Tap your card on the kiosk, choose an amount on the touchscreen, and pay by contactless card. A receipt prints if you want one.
Any staffed counter can reload your card. Hand it over, say the amount, and pay -- your new balance is active immediately.
The app shows your live balance at the top. Tap Reload, choose $10, $20, $50 or a custom amount, and confirm with Google Pay or a saved card. The balance updates the moment the payment clears.
Manage your card